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Blogged date : 2009 Feb 20
Here are couple of articles that outlines a Silverlight based call center application. The code sample simulates an incoming call and demonstrates feasibility of push notifications from IVR systems. The demo doesn’t really deal with any exceptions and other errors and meant just meant to show push notifications, popup dialogs, web service implementations, etc.
Silverlight: Build Line-Of-Business Enterprise Apps With Silverlight, Part 1
Take a walk through the creation of a call center client application to learn how to build real-world enterprise solutions using Silverlight.
Silverlight: Build Line-Of-Business Enterprise Apps With Silverlight, Part 2
Here we wrap up the call center client application we began last month. The techniques we illustrate will help you build real-world enterprise solutions using Silverlight.
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